- Course Terms and Conditions
Course Terms and Conditions
The Fine print
At ProDive Central Coast we strive to be open and fair in all our dealings with our clients, We also realise sometimes, something may arise that causes you to cancel or transfer your chosen course date, we will work with you, to simplify a solution.
Course Gift vouchers do have certain time constraints. Failure to fulfil a voucher within the time and date period, is not reason for refund. Please do not leave this discussion till the last moment, as we do, enforce our cancellation and transfer policy.
All courses must be completed within 6 months from the date of commencement.
There are no refunds after 12 months, whether the course has begun or not.
The 'Mates Rates' offer
To take advantage of our 'Mates Rates' discount structure, you should;
- Book at least two weeks in advance-
- Pay in full, at time of booking-
- Complete the online learning, before any dive training takes place.
- Answer the required Knowledge reviews
- Complete the final exam, before any in water training commences.
The knowledge reviews are to be completed by the first day of your course. Not completing the knowledge reviews will result in you not being able to continue and will also require you to be placed on another course date, resulting in a $100 transfer fee.
A medical questionnaire (RSTC) must be completed at least fourteen days prior to commencement date to determine, should a full Dive Medical be required.
The 'Awesome Foursome' offer
This offer must be booked directly through PRODIVE Central Coast and all participants MUST book and pay together for the SAME SCHEDULED course dates to qualify.
Additional or retraining requirements are $100 per dive session-
Dates outside of schedule can be arranged for additional $100 per dive session per person.
Diving standards stipulate that all course participants must be able to continuously swim 200 metres without aids, c and tread water or drownproof float for 10 minutes.
Important info all courses
Use of all your scuba equipment, pool entry, airfills and international certification. (Boat dives, if applicable)
Your own personal snorkelling gear.
Mask, snorkel, fins and boots. We have ample clean, quality rental equipment for your use during your chosen course. (Boat dives, if applicable)
WH&S recommend that each participant uses their own personal items, to reduce the possibility of disease transmission.
- Current AS4005.1 dive medical or accepted signed RSTC form
- Ability to swim 200 metres non stop
- Drown proof float 10 minutes
- Independent study completed prior to course commencement
Snorkelling rental packages are available at $80 per person for the course.
Recommended and not included...
Safety sausage and dive whistle may be vital in relocating you at sea, if currents have caused you to drift away from the dive site.
Dive knife will allow cutting away from underwater entanglements.
Dive gloves protect from cuts and scrapes which may infect easily.
More than 14 days notice $100.
Equipment returned must be unopened and in a saleable condition.
Less than 7 days notice- Full course fee is forfeited- There is no refund whatsoever, as the opportunity to resell your place is lost.
In the case of a failed Dive Medical, there will be no refund within 7 days of the course beginning.
If you do not present yourself on the day of the program, there is no refund.
Online e-Learning Gift Pass purchases are non-refundable and are not redeemable for cash.
Once an online eLearning Gift Pass is redeemed by a recipient (the online learning program commenced), it is non-transferable.
Within 24-hours of the purchase of an online learning Gift Pass, the intended eLearning Gift Pass recipient will be sent a welcoming email, which will provide confirmation of the eLearning Gift Pass. The recipient will have access to the online learning system.
This access pass should be protected and treated as cash.
The online learning Gift Pass access will expire six months from the date of issuance.
Transfer of start dates
More than 7 days notice $50.
Less than 7 days notice- $100.
Once you have booked and started a course or program and, you are unable to complete the course for any reason, there is no refund on any portion of the program. If you would like to cancel your booking or transfer starting dates, a $100 transfer fee applies.
Non completion of required dive medicals or independent study by day one, will result in cancellation of your booking and you will be transferred to later date. This will incur a late transfer fee of $100.
ProDive are up front about our booking conditions. We reserve space on a course, book instructors, boats, pools. These take time and when a special price is offered ProDive will still run the course, even if only one person, is in attendance.
For this reason, we set course numbers at realistic levels and prices, when someone cancels at the last moment, we will still run the program, so as not to disappoint others.
Booking/Cancellation Terms and Conditions.
All customers of PRODIVE participating in diving-based activities must complete this form. Signing this form represents confirmation of booking, acceptance of terms and conditions and when booking online also represents confirmation of booking and acceptance of terms and conditions. The payment for any booking is deemed to be acceptance of these terms and conditions. Failure to read them, is insufficient cause for complaint.
For all event cancellations there is a minimum $25 administration fee.
If you can complete only a portion of a course, the remainder of the program will become subject to availability.
Should you not complete your course for any reason, you also become subject to availability. You wil have to wait until there is a space opening for you, or if you'd like to book a new date to finish the course or program, a $100 transfer fee applies.
Where cancellation notification is received LESS THAN 7 days prior to the booked event, bookings are non-refundable.
You are able to change your event start date free of charge where a minimum of 14 days notification is given prior to booked event, however for all booking changes made within 14 days of the booked event there will be a $100 charge per person (unless medical notification is received).
Once you have started your course, if you choose to complete your training on different dates to your event schedules, or require additional make-up dives to complete your diver training, a $100 fee will apply per change and will also be subject to availability and course numbers.
Where PRODIVE cancels an event a full refund or alternative dates will be offered, however no refunds or credits will be due where customers fail to arrive by the published start/departure times for their courses or trips.
For divers and courses requiring a dive medical it is a requirement that it is completed AT LEAST FOURTEEN DAYS PRIOR to course commencement for your own peace of mind too.
Where a customer fails a dive medical AT LEAST 14 days prior to course commencement (and notifies ProDive thereof) there will be a full refund of course fees upon return of all texts and course materials in original condition.
For course cancellations due to medical grounds WITHIN 14 days there will be a $25 administration fee and the remaining fees will be refunded upon return of all texts and course materials in original condition.
Where course materials have been defaced, damaged or lost they will be charged at the standard training agency retail prices as per the current training agency price list.
ALL MEDICAL CANCELLATIONS, MUST BE ACCOMPANIED BY A SIGNED, MEDICAL FAILURE NOTIFICATION FROM THE DOCTOR-
WORD OF MOUTH WILL NOT BE ACCEPTED.
Liability Release and Waiver
Please read the following.
By continuing with the booking you accept the terms stated below:
In consideration of PRODIVE permitting me to participate in scuba diving, snorkelling and any other water sport activity provided by them (including instruction in any of these activities whether in or out of the water or on any vessel) (collectively or severally referred to as 'Activities') I agree as follows:
Express acceptance of risk
1.1 I confirm that the answers I have provided in this form are true and correct and that PRO DIVE has relied on these answers in allowing me to participate in the activities.
1.2 I personally and voluntarily assume all the risk for any harm, trauma, injury or damage that I may suffer to my person or my property whether foreseen or unforeseen in connection with the activities.
1.3 I certify that I have been advised of the inherent risks associated with the activities and I voluntarily choose to participate in the activities fully accepting that such risks, should they arise, may cause injury, death or property damage and in particular I acknowledge I have been advised that:
1.3.1 Diving with compressed air involves certain risks such as decompression illness; embolism, other hyperbaric injuries and such injuries may result in death or serious incapacity.
1.3.2 The injuries of the type referred to in clause 1.3.1 may require treatment in a recompression chamber or other medical facility.
1.3.3 The activities may be conducted at a location that is remote either in time and/or distance from a medical facility.
1.3.4 Scuba diving and snorkelling are physically demanding activities that may cause personal injury, trauma, or death.
1.3.5 Scuba diving involves the use of equipment that may malfunction giving rise to the risk of injury, trauma, or death.
1.3.6 Snorkelling and scuba diving may involve exposure to the elements such as, storms, wind, tide and naturally occurring events, as well as harmful marine life.
Release discharge & indemnity
2.1 I unconditionally release and discharge PRO DIVE from all liabilities, claims and causes of action that may occur from any act, omission, default, failure or error on the part of PRO DIVE (including any negligent act, omission, default, failure or error) occurring wholly or partially during the course of the activities.
3.1 I agree to indemnify and keep indemnified PRO DIVE from any liability, claim or cause of action that may be brought against PRO DIVE as a result of or in connection with any act, omission, default, failure or error on the part of PRO DIVE occurring wholly or partially during the course of the activities).
3.2 I agree that PRO DIVE will not be liable for and waive any right to claim any loss or damage, personal injury, death, economic loss or consequential loss whether in tort, in contract, under statute or otherwise, for any default, failure, negligence or error on the part of PRO DIVE.
3.3 If despite these terms, it is found that PRO DIVE is liable to compensate me then such liability is limited to the cost of providing the services in respect of which the liability arises.
Parent Guardian undertaking
4.1 Where this form is signed by the parent or guardian of a minor (being a person under the age of 18 years), then the parent or guardian warrants that the information contained in this form is true and correct and personally covenants in the terms of this waiver, release and indemnity.
Statement of understanding
5.1 I acknowledge that I have read and understood the matters set out in the above document.
5.2 I acknowledge that the conditions set out in this document are contractual in nature, are intended to have legal effect and are not merely a warning or recital.
5.3 I have agreed to this document of my own free will and without representation or inducement by PRO DIVE; it's agents or employees.
6.1 I acknowledge that Alcohol and/or drugs, prescription or otherwise are likely to have an impact on diver safety.
I understand that it is my responsibility to inform PRO DIVE staff where I have consumed either prior to diving.
PRO DIVE reserve the right to refuse to take diving any individual considered to be impaired and therefore at risk - no refunds will be applicable.
I have understood and accept these terms and conditions.
All the information provided is true to the best of my knowledge.
Cancellation and transfer fees are applicable to all course bookings.