- Shipping & Returns
Shipping & Returns
Shipment and Returns Policy.
You may return items within 7 days of delivery for a full refund, less shipping fees, if the return is a result of our error.
You should expect to receive your refund within 21 days of giving your package to the return shipper. In most cases- you will receive a quicker refund.
Time period includes, the transit time for us to receive your return from the shipper (5 to 10 business days), time it takes us to process your return once we receive it (3 to 5 business days) also allowing the time it takes PayPal to process our refund request.
If you need to return an item, simply send an email stating your concern.
We will notify you via return e-mail, when we have received and processed the returned item.
Please read conditions below.
If all conditions are not met, Pro-Dive reserves the right to refuse the return or to charge a minimum 20% restocking fee.
All returned items must:
Be in new condition, in their original, unaltered box.
Include all packing material, blank warranty cards, manuals and accessories.
Post Paid with tracking information.
We are not responsible for:
Change of mind purchases.
Mis-handling of products or ill-treatment of goods.
Use of goods for not intended purpose.
Use of equipment without proper training.
Wrong assembly procedures.
Wilful damage to product.
Personal data or items left in returned merchandise.
Consequential or incidental damage resulting from the use of any merchandise.
Lost or stolen equipment:
Claims for missing items or items damaged in transit, must be received within 7 business days of receipt of merchandise.
Close out Sale & Non returnable Items
We will offer you an exchange provided same item is available.
Special order merchandise or any item indicated on the online store, as NON RETURNABLE, is as such.
All items are inspected and checked prior to despatch.
Any item returned will be inspected as to ascertain fault.
Items will be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model.
Products broken by misuse or improper use, are not grounds for refund or repair.
Returns & Exchanges
Securely pack all items that you would like to be returned and post mark, via registered mail with tracking info.
We are not liable for shipments which may go missing during transit.
All returns must be POST PAID.
COD or RECIEVER PAID will not be accepted.
Please include copies of the following with your package:
Detailed notes as to reasons of the return.
Copy of your original receipt
Copy of original Paypal payment slip
Damage in transit.
Detailed, digital photos would assist to make a claim for in transit damage.
Out of Stock item
We will make every attempt to ensure the online store, is kept up to date.
Some items do sell rapidly, whilst others have an extended lead time-
Should a product be out of stock for an extended period of time, we will refund your purchase as soon as possible, generally same day as order is received.
We can ship products to most international addresses.
When you place an international order, we will estimate shipping and delivery dates for you, based on the availability of your items and the shipping options you choose.
Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items, are weight-based.
The weight of items can be found on the items detail page.
To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilo.
Australia Post is the most often used.
We will not refund freight on international orders.
Some products are restricted from sale in various countries, whilst some products cannot be shipped to international destinations.
All items must be returned in original and unused condition.
Must be accompanied by a copy of your original receipt or invoice.
Please allow 7-14 business days for mail-in exchanges to be processed
Refunds & Credits
Once we receive and inspect your returned item, we will credit your account.
Please allow up to 21 days for a credit to appear on your Paypal account from the received articles date or return.
We will only issue your refund in the same way, you made the original purchase.
This policy was instituted 21st of February 2014 and is binding between both parties.
This policy was revised on September 23rd, 2015 and is binding between both parties.
This current policy was revised May 15th, 2016 and is binding between both parties.