Product Returns

Pro-Dive Central Coast is very happy to refund or exchange products sent to you, that are not as we have described them. Sizing is an issue you will need to bear in mind. Return Postage is payable by yourself.
To expedite your product concerns and help you to avoid delays, please read the following returns activity. 

If at any time during this process, you feel Pro-Dive Central Coast is not doing enough to help you as you would expect, call me- Bob Diaz on 02 4389 3483 or my personal mobile number 0414 435483.

HOW TO MAKE A RETURN
All we ask is that you print and fill in the Returns Form below. Please return the product in its original condition with the tags intact and in the original packaging. The item must be returned in a saleable condition comparable to what you would have received in the first instance.

We will also need a copy of your order confirmation record and goods receipt.

RETURNS INFORMATION
Please provide us with the information outlined below. This information must accompany all returns.
Personal Details

Name:
Company:
Street Address:
Town/Suburb:
State:
Postcode:
Country:

Email Address:
Contact Phone: (_____)________________
Preferred Contact Time:

Product Details
Returned Item:
Code # :
Receipt # :
Order Date:

Reason for return:
What would you like us to do?
Replace with another of the same product
Refund my credit card (if you paid by credit card only)
Refund by posting me a cheque or money order.

BREAKAGES
There are times when you just need a little help.
The items you purchased were not as we advertised them
The items you purchased were not suitable for their intended purpose as we claimed
The items you purchased were broken* or faulty. 

Change of mind is not a valid reason for return.

* For damages upon delivery, please report this to your delivery contractor in the first instance.
Should you have taken out postage insurance- please include postage claim form reciept.