At ProDive Central Coast we strive to be open and fair in all our dealings with our clients, We also realise sometimes, something may arise that causes you to cancel or transfer your chosen course date, we will work with you, to simplify a solution.
Course Gift vouchers do have certain time constraints, failure to fulfil a voucher time and date, is not reason for refund.
Please do not leave this discussion till the last moment, as we do, enforce our cancellation and transfer policy.
All courses must be completed within 6 months from the date of commencement.
There are no refunds after 12 months, whether the course has begun or not.
To take advantage of our advertised discount structure, you should;
Diving standards stipulate that all course participants must be able to swim 200 metres continuously and without aids, plus tread water or drown-proof float without aids, for 10 minutes.
The following are inclusive of your course
The following items are NOT included in your course
Snorkelling packages are available for purchase, at course discount rates.
Groupon, Scoopon, Our Deal etc. have their own Cancellation and Expiry conditions that are extra to the conditions displayed here. Please make yourself aware of these extra conditions.
Refunds with these companies is at their discretion and advertised upon their relevant websites.
Once you have booked and started a course or program and, you are unable to complete the course for any reason, there is no refund on any portion of the program. If you would like to cancel your booking or transfer starting dates, a $100 compensation fee applies.
Non completion of required dive medicals or independent study by day one, will result in cancellation of your booking and you will be transferred to later date. This will incur a late transfer fee of $100.
ProDive are up front about our booking conditions. We reserve space on a course, book instructors, boats, pools. These take time and when a special price is offered ProDive will still run the course, even if only one person, is in attendance.
For this reason, we set course numbers at realistic levels and prices, when someone cancels at the last moment, we will still run the program, so as not to disappoint others.
All customers of PRODIVE participating in diving-based activities must complete this form. Signing this form represents confirmation of booking, acceptance of terms and conditions and when booking online also represents confirmation of booking and acceptance of terms and conditions. The payment for any booking is deemed to be acceptance of these terms and conditions. Failure to read them, is insufficient cause for complaint.
For all event cancellations there is a minimum $25 administration fee.
You have to complete the course on the dates stated on the schedule, pre-booking parts of the course or program is not possible.
If you are late on any of the course days, you will not be allowed to join the group for the remainder of the course or program.
If you can complete only a portion of a course, the remainder of the program will become subject to availability.
Should you not complete your course for any reason, you also become subject to availability. You wil have to wait until there is a space opening for you, or if you'd like to book a new date to finish the course or program, a $100 transfer fee applies.
Where cancellation notification is received LESS THAN 7 days prior to the booked event, bookings are non-refundable.
You are able to change your event start date, free of charge where a minimum of 14 days notification is given prior to booked event, however for all booking changes made within 14 days of the booked event there will be a $100 charge per person (unless medical notification is received).
Once you have started your course, if you choose to complete your training on different dates to your event schedules, or require additional make-up dives to complete your diver training, a $100 fee will apply per change and will also be subject to availability and course numbers.
Where PRODIVE Central Coast cancels an event a full refund or alternative dates will be offered, however no refunds or credits will be due where customers fail to arrive by the published start/departure times for their courses or trips.
For divers and courses requiring a dive medical it is a requirement that it is completed AT LEAST 10 days prior to course commencement, for your own peace of mind too.
Where a customer fails a dive medical AT LEAST 10 days prior to course commencement (and notifies us thereof) there will be a full refund of course fees upon return of all texts and course materials in original condition.
For course cancellations due to medical grounds WITHIN 10 days there will be a $25 administration fee and the remaining fees will be refunded upon return of all texts and course materials in original condition.
Where course materials have been defaced, damaged or lost they will be charged at the standard SSI retail prices as per the current SSI price list.
ALL MEDICAL CANCELLATIONS, MUST BE ACCOMPANIED BY A SIGNED, MEDICAL FAILURE NOTIFICATION FROM THE DOCTOR, WORD OF MOUTH WILL NOT BE ACCEPTED.