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General Terms & Conditions

Booking Changes and Cancellations

Once you have made a booking and it has been confirmed, cancellation charges apply if you are unable to attend. Should Pro-Dive Central Coast be unable to fill your position on the allocated day you may lose your booking completely.

  • If we are able to change your booking the following fees will apply as a minimum and may vary between suppliers.
  • Requests to change or cancel a booking within 24 hours of the confirmed date will often result in the forfeiture of the entire booking.
  • An administration fee of $45 will be charged to booking changes where there is greater than 7 days to the confirmed date.
  • Changes within 7 days of the confirmed date will be subject to a $45 administration fee as a minimum.
  • Changes within 48hrs of the confirmed date will be charged a $50 administration fee as a minimum.
  • Cancellation within 24 hours will result in a forfeiture of the entire fees paid unless a replacement booking can be found

If for reasons outside of our control (weather, availability etc) ProDive Central Coast Pty Ltd cancel the experience, we will contact you as soon as possible to organise another suitable time.

 

Transportation

All experiences unless expressly mentioned in the experience details are supplied excluding transportation to and from relevant venues.

 

Experience Pictures

The pictures are used as an indication only of the experiences. The venues, dive sites, vehicles, vessels, settings, and craft may vary.

 

Scheduled dates

Courses are scheduled twelve months in advance. It is your responsibility to arrange your schedule to fit into one of the scheduled dates.
Should you not be able to fit onto a scheduled course, we can make a separate course to suit you at an extra cost. Phone for details.

 

Restrictions

ProDive Central Coast Pty Ltd provides all information regarding any restrictions that may apply in the gift pack i.e. minimum age, health or any other restriction.  Please read through your gift pack material on receipt and contact us within seven days of receipt if the experience is not suitable.

 

Disability

Certain experiences supplied by ProDive Central Coast Pty Ltd may be unsuitable or require alternate arrangements for individuals with a disability. We are happy to make any such practicable arrangements on your behalf. Please make us aware of any such disability on ordering your experience.

 

Availability

All experiences are subject to availability so it is advisable to book at least 3 weeks in advance. Longer advance bookings are recommended for peak times including weekends and holidays.

 

The Weather

Certain experiences are subject to weather conditions. If in the event the experience is cancelled due to unsuitable weather conditions, an alternative booking will be made available.

 

Complaints

If you are unsatisfied with your experience on the day, please bring it to the attention of the management on the day. It is important you do this so that both parties have immediate access to a solution. Our ability to offer an adequate solution after the day is often limited, if this is not done.

All ProDive Central Coast vouchers are issued subject to the acceptance of the terms and conditions of each supplier prior to the consumption of such service. ProDive Central Coast holds no authority or influence over any supplier, or their operations.

 

Liability

ProDive Central Coast Pty Ltd has no liability for any damage or loss caused by any negligent omission or act of any service provider or third party.

ProDive Central Coast Pty Ltd has no liability for any act, default or omission, whether negligent or otherwise, of any service provider.

Where ProDive Central Coast Pty Ltd liability cannot be excluded, such liability is limited to the value of the voucher purchased.

 

Other Information

All Prices are in Australian dollars  unless otherwise specified, include GST and are correct at time of publication.
Pr-Dive Central Coast Pty Ltd reserves the right to change prices without notice.
Any change in price will be communicated before an order is placed.

ProDive Central Coast Pty Ltd selects suppliers carefully and is associated with world class affiliates.  However ProDive Central Coast Pty Ltd can not guarantee the satisfactory performance or the safety standards of any of our suppliers.

This web site contains the most up to date version of our terms and conditions and supersedes any previous version whether online, print or any other version.

The images, illustrations, and text contained within this web site are protected by copyright and must not be replicated in whole or part unless given the express permission of ProDive Central Coast Pty Ltd.